Pet Door

Return & Refund Policy — 30-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. That’s why we offer a 30-day money-back guarantee.

You have 30 days from the date you receive your item to request a return for a refund or exchange.

Eligibility for Returns

To be eligible for a return:

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  The item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging.
  
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  You must provide a receipt or proof of purchase.
  

How to Start a Return

To initiate a return, contact us at customer@hudsonandjurgen.com.
Returns should be sent to the following address:
Hudson & Jurgen
104 High Street, Smethwick, First Floor
Birmingham B66 1AA, United Kingdom

Once your return is approved, we will provide you with a return label and detailed shipping instructions.
Please note that items returned without prior authorization will not be accepted.

For any questions, feel free to email us at customer@hudsonandjurgen.com.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

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  The item is defective or damaged, or
  
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  You received the wrong item.
  

We’ll assess the issue and arrange for a replacement or refund as quickly as possible.

Exceptions / Non-Returnable Items

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  Returns are not accepted for items that have been used, worn, washed, or damaged after delivery.
  
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  For hygiene reasons, certain personal or intimate items may also be non-returnable (if applicable).
  If you have any doubts about whether your item qualifies, please contact us.
  

Exchanges

If you wish to exchange an item, the fastest way is to return your original purchase for a refund, then place a new order for the replacement item.

European Union – 14-Day Cooling-Off Period

For customers within the European Union, you also have the legal right to cancel or return your order within 14 days of delivery, for any reason and without explanation.
Returned items must meet the same eligibility requirements listed above.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, a refund will be issued to your original payment method within 10 business days.

Please note:

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  It may take additional time for your bank or credit card provider to post the refund.
  
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  If more than 15 business days have passed since your return was approved, please contact us at customer@hudsonandjurgen.com.
  

We want you to be completely satisfied with your purchase. That’s why we offer a 30-day money-back guarantee.

You have 30 days from the date you receive your item to request a return for a refund or exchange.