Privacy policy
Last Updated: 11/19/2022
This Privacy Policy describes how Hudson & Jurgen (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our Services, use our Services, make a purchase from a7242d-3.myshopify.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you, as a user of the Services, whether you are a customer, a site visitor, or any other person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "last updated" date and take any other steps required by law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you over the past 12 months from various sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable Terms of Use, and protect or defend the rights and the rights of our users or others.
What Personal Information We Collect
The types of personal information we receive about you depends on how you interact with our Site and use our Services. When we use the term “Personal Information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of Personal Information we collect.
Information We Collect Directly from You
Information you provide directly to us through our Services may include:
Basic contact information, including your name, address, phone number, and email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including your username, password, and security questions.
Shopping information, including items you view, add to your shopping cart, or add to your wish list.
Customer support information, including information you include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may do this using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information We Receive from Third Parties
Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our website and services, such as Shopify.
Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you have requested.
to perform our contract with you.
When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of any information provided to us by third parties, and we assume no responsibility for the policies or practices of any third party. See the “Third-Party Sites and Links” section below for more information.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services, to perform our contract with you, including processing your payments and fulfilling your orders, to send you notifications related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, and enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our website and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account information safe. We strongly recommend that you do not share your username, password, or other login information with anyone. If you believe your account has been compromised, please contact us immediately.
Communicate with you. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests to be able to respond to you, provide you with effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with the use of our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including remembering your actions and preferences), to conduct analytics, and to better understand user interaction with the Services (in our legitimate interests to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our website to better customize the services, products and advertising on our website and other websites.
Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies using your browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to not function properly or to become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may share your personal information with third parties for legitimate purposes that are subject to this Privacy Policy. These circumstances may include:
With vendors or other third parties who perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. We use Google Ads, Facebook Ads, and Tiktok Ads. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request or otherwise consent to us sharing certain information with third parties, such as to send you products or through your use of social media widgets or login integrations, your consent is required.
With our affiliates or otherwise within our corporate group, in our legitimate interest of operating a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable Terms of Use, and to protect or defend the Services, our rights and the rights of our users or others.
We have disclosed the following categories of personal information and sensitive personal information (marked with *) about users in the last 12 months for the purposes set out above in "How we collect and use your personal information" and "How we disclose personal information":
Category Categories of recipients
Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, purchase information and customer support information
Internet or other similar network activity, such as usage data
Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Member organizations
We do not use or disclose sensitive personal information to draw conclusions about your personal characteristics.
We upload the customer lists to Google Ads + Facebook Ads or Tiktok Ads only to optimize the ads and better target the audience and these advertising platforms use the CustoMers Matchlist in accordance with their privacy policies.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information in the past 12 months to conduct advertising and marketing activities as follows.
Category of Recipients’ Personal Data Categories
Identifiers such as basic contact information and certain order and account information from business and marketing partners
Commercial information such as records of products or services purchased and shopping information for business and marketing partners
Internet or other similar network activities such as usage data from business and marketing partners
User Generated Content
The Services may allow you to post product reviews and other user generated content. If you choose to submit user generated content to a public area of the Services, such content will be public and accessible to anyone.
We do not control who has access to the information you provide to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use or misuse of any information you disclose or receive from third parties.
Third Party Websites and Links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such websites, including the accuracy, completeness or reliability of any information contained on such websites. Information you provide in public or semi-public places, including information you share on third party social networking platforms, may also be viewed by other users of the Services and/or users of such third party platforms without limitation as to their use by us or by any third party. Our inclusion of such links does not in itself constitute an endorsement of the content of those platforms or their owners or operators, unless disclosed on the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any Personal Data about children. If you are the parent or guardian of a child who has provided us with their Personal Data
ten, you may contact us using the contact information below and request that we delete that information.
As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of anyone under the age of 16.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on a variety of factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, they may only apply in limited circumstances and in certain cases we may refuse your request to the extent permitted by law.
Right to access/knowledge. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
Right to erasure. You may have the right to request that we delete the personal information we hold about you.
Right to rectification. You may have the right to request that we correct any inaccurate personal information we hold about you.
Right to portability. In certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
For email or SMS marketing services, customers have the right to unsubscribe from our customers' subscriber list.
Right to opt out of sales, sharing or targeted advertising. You may have the right to instruct us not to "sell" or "share" your personal information or to object to the processing of your personal information for purposes that are considered "targeted advertising" under applicable data protection laws. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we may automatically treat this as a request to opt out of the "sale" or "share" of information on the device and browser you use to visit the website.
Right to restrict and/or object to use and disclosure of sensitive personal information. You may have the right to instruct us to limit our use and/or disclosure of sensitive personal information to what is necessary to provide the services or goods that would be reasonably expected by an average person.
Restriction of processing: You may have the right to request that we stop or restrict the processing of personal information.
Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
Manage communication preferences: We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option presented in our emails. If you opt out, we may still send you non-promotional emails, for example about your account or orders you have made.
You may exercise any of these rights where indicated on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request.
In accordance with applicable laws, you may designate an authorized agent to make requests to exercise your rights on your behalf. Before we accept such an agent request, we will require proof from the agent that you have authorized them to act on your behalf. You may be required to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
We use Shopify's advertising services, such as Shopify Audiences, to personalize the advertising you see on third-party websites. To prevent Shopify merchants who use these advertising services from using your personal information for such services, visit https://privacy.shopify.com/en.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or by filing your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal data outside the country in which you live, including the United States. Your personal data will also be processed by employees and third party service providers and partners in those countries.
When we transfer your personal data outside Europe, we rely on accepted transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts from the relevant competent authority in the United Kingdom, unless the data transfer is to a country that has been determined to ensure an adequate level of protection.
Contact
Should you have any questions about our data protection practices or this Privacy Policy, or would like to exercise any of the rights you have,
Email Support:
customer@hudsonandjurgen.comCall Customer Service:
01215652475
Customer Service Hours:
Monday to Friday from 9:00 a.m. to 8:00 p.m.
Company name: Hudson & JurgenReg company number: 15227538